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FAQs
Below are some of are common questions
Processing time
Each product description includes the specific processing time.
Our processing time varies based on the type of order:
Non-personalized items: 1-3 working days.
Custom engraved pieces: 2-6 working days.
Fully custom new designs: 3-4 weeks
Please note that during peak seasons like holidays, processing times may fluctuate.
Shipping options
• United states: USPS - First class mail : 3-5 business days. (Free shipping)
• USPS - Priority mail : 1-4 business days. ($10)
• USPS - Express mail : 1-2 business days ($35)
• Canada Post : 2-7 business days.(FREE)
• Purolator Ground®: 2-5 business days. (C$7.99)
• Purolator Express® : 1-5 business days. (C$9.99)
Delivery times vary based on location and carrier delays.
Please note that during peak seasons like holidays, shipping times may be longer.
Tracking details will be provided once your order ships.
Can I change my shipping address after my order is placed?
Yes, you can change your shipping address after placing your order! Please use the contact form or email us at contact@berradas.com with your request as soon as possible, before your order is shipped, and we'll assist with the update.
What is your return and exchange policy?
We are absolutely confident in the quality of our products and want you to feel the same way.
In the case where your non-custom piece isn’t quite working out for you, we accept return or exchange for non-custom pieces. Non-custom pieces must be returned/exchanged within 30 days of receiving your piece(s) (based on USPS timestamp date received).
Berradas do not offers free returns. The products in “sale” are the final sale and cannot be returned
I want to cancel my order
Please use the contact form or email us at contact@berradas.com with your request within 24 hours after placing your order.
We can cancel your order as long as production has not started or it has not left the warehouse.
Do you offer gift wrapping?
Yes, we offer gift wrapping and personalized packaging at checkout page for your convenience.